Shipping policy

At Shopozy, we are committed to delivering your orders quickly, safely, and reliably across India.

Shipping Coverage

We currently ship across all major cities and regions in India. Delivery availability may vary for remote locations.

Order Processing Time

  • Orders are processed within 24–48 hours after confirmation

  • Orders placed on weekends or holidays will be processed on the next working day

Delivery Time

  • Estimated delivery time: 3–7 business days

  • Remote or rural areas may take 5–10 business days

Note: Delivery timelines may vary due to courier delays, weather conditions, or high demand periods.

Shipping Charges

  • Free Shipping on most orders (if applicable)

  • Any applicable shipping charges will be clearly displayed at checkout

Cash on Delivery (COD)

  • COD is available on selected orders and locations

  • A small confirmation step (OTP/Call) may be required before dispatch

  • Please ensure availability at the delivery address to avoid order cancellation

Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp

  • You can track your order in real-time through the courier partner’s website

Delivery Issues

If you face any issues:

  • Delayed delivery

  • Package marked delivered but not received

  • Damaged package

Contact us within 48 hours of delivery update for quick resolution.

Undelivered / RTO (Return to Origin)

  • Orders may be returned if:

    • Customer is unavailable

    • Incorrect address or contact details

    • Order is refused at delivery

  • In such cases:

    • Re-shipping may require prepaid payment

    • COD option may be disabled for future orders

Important Notes

  • Please provide accurate address and phone number to avoid delays

  • Do not accept packages that appear tampered or damaged

Contact Us

For any shipping-related queries:

Email: help@shopozy.in

Thank you for choosing Shopozy. We aim to deliver happiness, fast!